These terms and conditions apply to all orders placed by customers at our website. If You are not a customer, please contact us at Contact@mobify.pk

By placing an order, You agree to be bound by the terms and conditions set out herein. Please make sure You have read and understood these terms and conditions before placing Your order.

Customer
By placing an order on Mobify’s website, You agree to be bound by these Terms. You are obligated to give Your full contact information when placing an order, including Your name, billing and shipping address, active telephone number and email address. You are solely responsible for the accuracy of the information You provide Mobify and liable for any and all costs caused by giving incorrect contact information.

By placing an order on Mobify’s website, You confirm that You are of the required legal age to be bound by these Terms and place an order on Mobify’s website.

Customer data is stored in Mobify’s customer register and is used for maintaining and managing customer relationships. More information about the processing of personal data can be found in Mobify’s Privacy Policy, which is available on the website.

Products
Mobify sells used mobile phones. The mobile phones are checked by Mobify ‘s professionals before being placed on sale. Mobify grades the mobile phones based on their aesthetic condition. When placing an order, You will choose the desired model, colour, memory capacity and condition category of the mobile phone you wish to purchase. The mobile phones are used, thus Mobify does not guarantee that the original splash, dust and water resistance condition (IP67 or IP68 certification) remains valid.

Mobify also sells accessories for the mobile phones, such as tempered glasses and phone cases.

We make all reasonable efforts to accurately explain the attributes of our products, including their condition and colours.

Prices
The prices of the products do not include the delivery costs. The delivery cost is clearly indicated to You before placing the order, and dependent on the delivery method used.

Mobify reserves the right to cancel the order in the event of a clear and material price error. This refers to a possible pricing error where the price of the product deviates so significantly and clearly from the normal price level of the product that the average consumer would be considered to have understood the error in question.

Payment
Mobify accepts the following payment methods:
Cash on delivery
Bank transfers

The terms and conditions of each of these payment providers shall apply to purchases made using their services. Mobify reserves the right to deny and/or cancel any order. Furthermore, in case of payment issues on Your part, Mobify reserves the right to annul the sale and demand that You return the products immediately.

Delivery
You are responsible for providing Mobify and the delivery service provider with correct information for successful delivery when placing your order, including Your address and phone number in the correct format.

The order processing time is on average 0–5 business days after the automatic order confirmation has been sent. Delivery time is usually 1–3 business days. Weekends and public holidays are not considered business days.

In case You receive a wrong or damaged product, You are required to inform Mobify about this error within 72 hours of receiving the products. Mobify reserves the right to demand additional payment on the return of the wrong or damaged products.

Returns
You have a statutory 7-day right to return. Mobify guarantees a full refund for any returned products, provided that all products are returned in the same condition they were in upon Your receipt. If the products are damaged in any way, Mobify will either return the products to You or offer a paid repair service for them.

Mobify will issue a refund using the same payment method used to make the payment as soon as possible and at the latest within 5 days of receiving Your products. In some cases, such as during public holidays or for other reasons, the refund process may take longer. If Mobify is unable to issue a refund using the same payment method used to make the payment, the refund will be issued via an alternative method acceptable to You.

You are responsible for packing the products in a careful and protective manner before sending them to Mobify. The products are to be sent to us at the address and via the delivery service provider and manner specified in the instructions. You are responsible for the products until they have been delivered to Mobify.

You are required to make sure that Find My iPhone (FMI) has been disabled from the phone before sending it to Mobify. If FMI is on when Mobify receives the phone, Mobify reserves the right to charge additional delivery costs and/or service costs from You. In addition, the refund may be delayed due to FMI being on.

Liability for defects
You have a statutory guarantee for the products You purchase. In case You detect faults in the products that existed at the time You received the products and are not caused by mishandling the products, You must inform Mobify about them as soon as possible after they have been detected. Notifying Mobify is to be done via email, telephone, the contact form in our Help Centre or the chat service on Mobify’s website. Upon notifying us and having received instructions on how to proceed, the faulty product is to be sent to us at the address and via the delivery service provider and manner specified in the instructions within a reasonable time.

If You receive a product that is not in accordance with the product specifications, please inform us within three (2) days of receiving the product.

Mobify reserves the right to verify the faults reported in the products and 3–5 business days must always be reserved for this process before any possible refund may take place.

Mobify Warranty
Mobify provides a 12-month Mobify Warranty for all phones. Any detected faults covered by the Mobify Warranty will be repaired by Mobify. These warranty terms separately specify the cases in which the Mobify Warranty is void and those parts of a phone that are not covered by the Mobify Warranty.

The period of validity for the Mobify Warranty is 12 months, starting from the purchasing date. You are obligated to familiarise Yourself with these warranty terms of the phone before taking the phone into use.

The following services are included in our warranty:

Guaranteed fast repair service. Upon receiving the phone, we will begin the repair process within 24 hours.
Replacement device. If we are unable to return the phone to its earlier condition, we will replace it with another unit of the same model and aesthetic condition.
If it is determined that the phone’s fault has been caused by You, Mobify is not liable for it. Such causes include, for example, causing physical damage to the phone, using the phone contrary to its instructions, or other negligent actions. Especially, please note the following:

Normal wear and tear of the phone and battery are not covered by the Warranty.
The screen breaking or cracking is not covered by the Mobify Warranty™.
Software faults are not covered by the Warranty.
Removing viruses or other malware from the phone is not covered by the Warranty.
Damage to the phone caused by failure to follow instructions and/or relating to improper or unusual use of the phone is not covered by the Warranty.
Physically opening the phone will void the Warranty.
Damage to the phone during shipment due to Your negligence is not covered by the Warranty. You are responsible for properly packing the phone for shipping.
The Warranty is voided if the phone’s serial number or IMEI has been removed or otherwise made unreadable.
Other indirect or purely financial damages caused by the breakage of the phone, such as the destruction or corruption of data files, are not covered by the Warranty.
The Warranty is voided if the phone’s glass/home button/camera/other features have broken due to, for example, improper and/or unusual use, such as the phone having been dropped or having hit something.
The Warranty is voided if a phone bought from Mobify has been repaired by the customer themselves or a third party without the written consent of Mobify.
The Warrant is voided if the phone is bent, has water damage, or if any features have broken due to improper use, such as the phone having been dropped or having hit something.
If You receive a replacement device, the Mobify Warranty continues to be valid from the date of the original purchase date. If You sell Your phone to a new owner within the warranty period, You are responsible for informing Mobify about the ownership change to ensure that the new owner is eligible for the Warranty. Warranty extensions are not transferable and are only applicable to You as the original purchaser.

Mobify reserves the right to charge up to Rs: 2000 for the delivery costs in cases where You were or should have been aware that the warranty is voided or Find My iPhone is on. In addition, Mobify reserves the right to request photos of the phone before You send it in for warranty repair.

These warranty terms are applicable to any warranty extension as well.

Repair process

You are responsible for backing up the files on the phone before sending it in for repair. You are responsible for packing the phone in a careful and protective manner before sending it to Mobify. The phone is to be sent to us at the address and via the delivery service provider and manner specified in the instructions. You are responsible for the phone until it has been delivered to Mobify. If the phone is delivered and returned so that it is marked as fragile, meaning that the handling of the phone requires special measures, You are liable to pay for the incurred delivery costs.

You are required to make sure that Find My iPhone has been disabled from the phone before sending it to Mobify. Mobify will not be able to repair the phone or offer a replacement device before Find My iPhone has been disabled.

The detected fault will be repaired by our repair service. If the availability of spare parts is poor, the parts are unreasonably expensive or the phone otherwise proves to not be worthy of repair, the phone in question will be replaced with another unit of the same model and condition. The aesthetic condition of the replacement phone will reflect the aesthetic condition of the phone that was sent to Mobify for warranty repair. Mobify’s warranty repairs take, on average, only 5-7 business days to complete, counted from the date of arrival to our facilities. In some cases, such as during public holidays or for other reasons, the repair process may take longer. In order for the phone to be repaired within a reasonable time, the quality of the phone, availability of spare parts, quality and extent of the fault or other special technical properties must also be taken into account. Mobify may agree to a price reduction or refund if repairing the fault is not worth it, the fault is minimal or if the phone cannot be repaired.

Limitation of liability
Nothing in these Terms shall exclude or limit Mobify’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

Products are sold as they are. Mobify is not liable for any indirect costs which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the products or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity, strikes, epidemics or quarantine. Mobify’s maximum liability to You for any loss or damage arising in connection with Your order on Mobify’s website shall be limited to the total price of Your order.

The product liability for defects is limited to the possible refund of the purchase price of the product minus the benefits received.

Mobify does not provide original purchase receipts from the original owner of the phone and is not liable to do so.

Certain functions or services available on the phones sold by Mobify may require opening an Apple user account (including setting up an Apple ID user and password). You are responsible for all activity occurring on Your account and securing Your account information, including Your password. You are forbidden at all times to use someone else’s Apple ID, password or account without the permission and agreement of the account holder. Mobify cannot and will not take any liability for the loss or damage that is caused by neglecting these responsibilities. Mobify is not liable for forgotten Apple IDs or passwords. In cases where Mobify cannot access the phone in order to repair it or issue You a refund due to a forgotten Apple ID or password, Mobify will return the phone to You.

Changes to the Terms & Conditions
We reserve the right to amend these Terms from time to time without prior notice to You. The version of the Terms that will apply to Your order will be those on Mobify ’s website at the time You place Your order.

Applicable law and dispute resolution
These Terms are governed by the laws of Pakistan. In case of complaints, please contact Mobify at Contact@mobify.pk or +92 305 9197991

Contact details

Address: Haroon Mall Ground Floor Shop 5 Mobify Bahawalpur
Email: Contact@mobify.pk
Phone: +92 305 9197991